Terms of Service

  1. Introduction
    1. These Terms of Service (the "Agreement") are an agreement between DeluxeNode, Ltd. ("DeluxeNode" or "us" or "our") and you ("User" or "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by DeluxeNode and of the deluxenode.com website (collectively, the "Services").
    2. By using our Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
    3. DeluxeNode Ltd. reserves the right to update these terms at any time without any notice, it is the sole responsibility of the end user to check for any changes. periodically.
  2. Account Eligibility
    1. Use of any service provided by DeluxeNode requires the user to be of a minimum of the local regulations. Any registration, use of or access to our Services, by anyone under the age of thirteen (13) is unauthorized without the permission of a parent or guardian.
    2. It is your responsibility to provide accurate, current, and complete information on the registration forms. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on your account. It is your responsibility to ensure that the contact information for your account is correct and complete at all times. If you need to verify or change your contact information, you may use the DeluxeNode client area to update your contact information. Providing false contact information of any kind may result in the termination of your account.
    3. In dedicated server purchases or certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used and passport for verification purposes. Failure to provide the information requested may result in your order being denied.
  3. Payments
    1. DeluxeNode shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or DeluxeNode's server. The customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.
    2. Once configured, unless otherwise provided, you agree that until and unless you notify DeluxeNode of your desire to cancel the services via the client area, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
    3. DeluxeNode reserves the right to change prices or any other charges at any time. It is your sole responsibility to periodically review billing information provided by DeluxeNode through the client area or through other methods of communication, including any notices sent or posted by DeluxeNode.
    4. If for any reason an invoice is not paid, DeluxeNode is entitled to report or request money from external debt collectors or financial institutes. In the event you would like to cancel a product, it must be done in advanced.
    5. Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in euros and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and DeluxeNode is not responsible for any change in exchange rates between the time of payment and the time of refund.
    6. If you come to the decision that you would like to cancel a dedicated machine order, it explicitly MUST be cancelled at least 15 days before the billing period. Failure to cancel before that date will result in an additional month of payment to be completed.
  4. Fraud
    1. It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. DeluxeNode may report any such misuse or fraudulent use, as determined in DeluxeNode sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
    2. If personal information on any DeluxeNode account or service information is incorrect, or fraudulent, DeluxeNode is entitled to the right to suspend or irreversibly terminate services of the account without any prior warning.
  5. Abuse
    1. Using our services for providing anything illegal or using it against its intended use is not permitted. Services that appear to be abusing may be suspended or terminated without warning.
    2. For Minecraft services, continued high resource usage, trying to access external systems without written permission, using non-Minecraft related jar files, creating botnets, hosting sites are counted as abuse. Running (distributed) denial of service software, providing illegal content or anything that is prohibited in laws, hosting copyrighted material without permission or hosting racist content, spamming any service such as email or websites will also result in the suspension or termination of service.
    3. In the event you would like to submit an abuse report or any suspicion, you may contact DeluxeNode through the email address, [email protected] or through the online ticket support service under the abuse department.
    4. Services hosted on our systems or within the control of DeluxeNode are prohibited from using illegal or ‘nulled’ content, systems, resources or websites. Failure to comply can result in immediate irreversible termination of product or services hosted from the same accounts.
  6. Support
    1. DeluxeNode has the choice regarding whether they provide support for products or services unless specified elsewhere on their official website.
    2. If an individual or group maliciously attacks, spams or raids our system with tickets, or through Discord, we reserve the right to permanently ban them from our support services resulting in no support for the person. If we receive verbal abuse, we reserve the right to irreversibly terminate your services without warning. Verbal abuse includes but is not limited to swearing and showing continued anger towards us.
    3. DeluxeNode reserves the right to refuse support to any outdated product, service or version due to potential security issues or any other reason specified.
  7. Refunds
    1. DeluxeNode offers a period of up to 24 hours to request a refund on their first order with them for any reason excluding dedicated servers, installation fees, administration fees or if elsewhere mentioned.
    2. If for any reason DeluxeNode has identified you using your product in any way which violates this terms of service, you are not entitled to a refund.
    3. Refunds are not available through every gateway. In the event a refund is unavailable, account funds or “credits” may be provided as another option.
    4. In order to request a refund, a ticket must be created on the client area up to 24 hours later. Cancelling a product through the client area will make any future requests for refunds on your product invalid.
  8. Termination
    1. DeluxeNode may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm DeluxeNode or others or cause DeluxeNode or others to incur liability, as determined by DeluxeNode in our sole discretion; or (iv) as otherwise specified in this Agreement.
    2. In such event, DeluxeNode shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
    3. Additionally, DeluxeNode may charge you for all fees due for the Services for the remaining portion of the then-current term. UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.
  9. Disputes
    1. Any dispute or chargeback towards a payment or invoice to DeluxeNode will result in an immediate termination of all services. This may be reversed in some cases in the resolution of the chargeback or dispute but generally is not. If there is an issue, contact DeluxeNode through email at [email protected]
    2. DeluxeNode reserves the right to suspend or terminate your account if such events were to occur.
  10. Storage
    1. You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services (collectively, "User Content"). User Content includes any content posted by you or by users of any of your websites hosted through the Services ("User Websites"). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites.
    2. By posting or distributing User Content on or through the Services, you represent and warrant to DeluxeNode that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party. DeluxeNode reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers.
    3. DeluxeNode accepts no responsibility for, User Content or the content of any information passing through DeluxeNode's computers, network hubs and points of presence or the Internet. DeluxeNode does not monitor User Content. However, you acknowledge and agree that DeluxeNode may, but is not obligated to, immediately take any corrective action in DeluxeNode's sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that DeluxeNode shall have no liability due to any corrective action that DeluxeNode may take.